Tag: conflict resolution

  • My Unfortunate, Epic, Completely Avoidable Meltdown

    Today I invite you on a journey, one that will eventually lead to one of my most dramatic confrontations in recent history. In fact, it’s been just about a year since I brought you the tale of my last such incident in my blog post lessons learned from a major meltdown Today’s has a different…

  • How One Day at Starbucks Rocked My World

    Last week found me plugging away in one of my satellite offices. Starbucks. I admit it. It’s a favorite place of mine. After all, who doesn’t like a little Starbucks fix now and then? I was working on a piece on leadership, thinking through the best leaders I know. The customers streamed in steadily, happily chatting…