What to Do About the Snark in Your Life

I had a bad moment the other day. It made me look bad. It was potentially damaging to my reputation. And it was 100%, without a doubt, my own fault. I had emailed a colleague to confirm a phone call we’d set up for the next day. I told her I would be expecting her call at the appointed time. She wrote back and asked for my number. To which I quickly...
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